Themes Persuasion
The Art of Influence© · rated 9.3/10

Persuasion The Art of Influence© training.

You want to get better at persuading. Your case is right, and they do not go along.

Persuasion starts with the other person: with what they want to achieve and what holds them back. You learn why a good argument rarely moves anyone, and what does. That is how you influence what people choose and do.

Online · 33 lessons at your own pace · €1,190 excl. VAT

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A participant explaining something with both hands to the people at his table during a session at SUE in Amsterdam
Check first

Do you know where your case gets stuck?

Answer three questions. Then you see what is going on for you.

What happens after you make your case?

Who do you want to persuade?

What have you already done?

Your situation

You said: they agree with you, and they do nothing with it.

You said: a counter-argument comes, and then another.

You said: they listen politely and choose what they had planned anyway.

You said: you have tried all sorts, and nothing has changed.

And you mostly want to persuade the top. There your case competes with every other proposal on the agenda.

And you mostly want to persuade colleagues. They hear your case in between their own work.

And you mostly want to persuade clients. They compare your case with doing nothing.

Being right and getting it done are two things.

You have persuaded their head. What they do next depends on what is easy, what colleagues do and what is already planned. Your case does not cover that yet.

Tomorrow, end your case with one concrete step someone can take on the spot. Keep that step small.

Every argument calls up a counter-argument.

Whoever feels they are being persuaded starts defending their own choice. With every new argument from you, that gets stronger. The conversation becomes about who is right, and nobody moves.

Tomorrow, ask a question where you wanted to give an argument: what would have to be true for you to do this? Listen to the answer and build on it.

They had chosen before you began.

People hold on to what they know. What they do now works well enough, and something new brings risk. Against that habit, a good case loses.

Tomorrow, find out what makes their current choice comfortable for them. In your next case, show that they do not lose it.

You kept pushing harder. What holds people back is still there.

Explanation, arguments and pressure all work on the same side: they push. The doubts and comforts that keep people with the old way stay where they are. As long as they do, pushing harder mostly produces more counter-pressure.

Tomorrow, plan no new action. First map what is holding people back. Then you know what to remove.

The Art of Influence© · online · 33 lessons

After the training you see why your case does not land. And you know how to present it so that people act on it.

Start online now →

Online · 33 lessons at your own pace · €1,190 excl. VAT

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The Art of Influence© is the SUE training for anyone who wants to get better at persuading. You learn why a case that is right still does not move people, and how to persuade by removing what holds them back. It is for managers, advisers, project leads and communication professionals, with no prior knowledge required. You follow it online at your own pace (€ 1,190 excl. VAT) or in two days live in Amsterdam (€ 1,490 excl. VAT, at most 16 participants).

10,000+
trained
9.3/10
rating
4.8/5
Google rating
EQAC
certified
Portrait of Alina Chakh

“At the Academy you learn a lot about behavioral change and how to apply it in a short period of time. The training flew by and was very well put together. Amazing how complicated material comes to life in a fun and interactive course! I am definitely going to apply it in my work and explore it further.”

Alina Chakh, Change & Transformation Consultant, ABN AMRO · took The Art of Influence© ★★★★★

10,000+ professionals trained, including people from

Heineken KPN Eneco ANWB Randstad Amnesty International Roche Adyen European Commission Centraal Beheer Achmea DPG Media Gemeente Amsterdam Rijkswaterstaat Sony eBay CZ
What you learn

After the training you can do this.

You see why a good argument rarely moves anyone, and what does.

You hear what someone needs in order to say yes, before you make your case.

You present your case so that acting becomes the easiest choice.

You test your message with a few people, before you take it to the management team.

You learn this with the Behavioural Design Method© and the SUE | Influence Framework©. It builds on the force field analysis of psychologist Kurt Lewin, who saw that weakening the restraining forces works better than pushing harder.

The programme

Two days: first see why they do not move, then design.

Day 1

Diagnosis: why they do not move

  • How decisions are really made: why a good argument rarely changes behaviour.
  • The SUE | Influence Framework©: which forces keep the old behaviour in place, and which carry the new one?
  • Behavioural interviews: how to hear in half an hour what people do not say in the meeting.
Day 2

Design: making the new behaviour the easiest option

  • From insight to intervention with SWAC: what has to change in the situation, not in the people.
  • Prototyping and testing: try it small before you take the whole organisation along.
  • AI as a help in analysis and writing, so you apply the method quickly after the training too.

The live edition has a maximum of 16 participants: you practise on real cases from practice. Online you follow the same programme in 33 lessons, at your own pace and with feedback from a trainer on every assignment.

Which persuasion training?

Presentation training strengthens your story. This method works on what the other person does with it.

Persuasive presenting trainingOne-day masterclassThe Art of Influence©
DurationUsually one or two daysOne dayOnline at your own pace, or two days live
What you learnStructure, posture and voiceInspiration and examplesSeeing why people do or do not go along
What you work onYour presentationA first introductionThe choice the other person makes after your case

If you mainly want to stand firmer in front of a room, presentation training is the quicker route. If you want people to do something different after your case, you are in the right place.

Who teaches this?

You learn it from people who design behaviour themselves.

Kirsten Kremer, trainer and consultant at SUE Behavioural Design

Kirsten Kremer

Trainer & consultant

Helps organisations understand why people do what they do, and steers it in culture and wellbeing programmes.

Birgitta Vrins, trainer and consultant at SUE Behavioural Design

Birgitta Vrins

Trainer & consultant

Designs lasting change in healthcare and sustainability, in people and in organisations.

Thijs Perquin, product designer and UX strategist, trainer at SUE Behavioural Design

Thijs Perquin

Product designer & UX strategist

Turns behavioural science into practical solutions that help teams innovate faster.

Mylene Samuels, trainer and consultant at SUE Behavioural Design

Mylene Samuels

Trainer & consultant

Founded the Behavioural Design Circle at ABN AMRO and has spent 25 years on customer behaviour and change.

What participants say

9.3 out of 10. 98% recommend the training.

The knowledge I have gained in this training is immediately applicable in my daily practice. We now have a practical tool to link technical changes to behaviour, so that the improvements are actually changed in people's minds. This minimizes relapses into old habits.

Portrait of John Gijsen
John Gijsen
DGA & Service Management Consultant, Watson Service Management
★★★★★

Valuable training where existing knowledge is clearly incorporated into practical frameworks, making behavioral design accessible to everyone.

Portrait of Sandra Ahlers
Sandra Ahlers
Change Leadership Consultant, Sandra Ahlers Consultancy
★★★★★

An educational training that provides easy tools for behavioral change.

Portrait of Matty Snoep
Matty Snoep
Change manager, Achmea
★★★★★
Springest
9.3/10
★★★★★
Google Reviews
4.8/5
★★★★★
EQAC certified
What you take home

The Behavioural Design Toolkit: everything you need to do it on Monday.

SUE | Influence Framework© Canvas

Maps, in one overview, the forces that hold people back and those that move them.

SWAC intervention tool

Translates what you found into interventions that make going along easier than holding back.

Jobs-to-be-Done Canvas and cheat sheet

Shows what people are really trying to get done, and why the old behaviour fits that.

Behavioural Interview Guide

The questions that let you hear what people do not say in the meeting.

Behavioural Statement and Prototyping Guide

Pins down exactly which behaviour you want to see and how you test it small before rolling out.

AI Mentor, EQAC certificate and BD Club

After purchase you receive the AI Mentor, after the training your certificate and lifelong membership of the Behavioural Design Club.

Through your employer

How to get your employer on board

Most participants take the training on their employer’s budget or their own training budget. The VAT invoice goes to your organisation: €1,490 excl. VAT. Open the email below, fill in three things and send it to your manager.

Subject: Request for the training The Art of Influence©Dear [name], I would like to attend SUE's training The Art of Influence©: two days in Amsterdam on [date], 1,490 euros excl. VAT. SUE invoices [organisation] directly. With our proposals we keep running into the same thing: the case is right, and they do not go along. We usually try to fix that with better arguments. The SUE method turns that round: first understand why someone does or doesn't do something, then design the situation so the behaviour we want becomes the easy option. The training works with real examples from practice. I bring back the Influence Framework, the templates and cheat cards, and use them afterwards on [project or question]. I also come back with an EQAC-accredited certificate. If you agree, I will book this week. Best regards, [name]
The Art of Influence© · 2 days · Amsterdam

Persuasion works with one barrier fewer, rarely with one more argument.

Start online now →

Online · 33 lessons at your own pace · €1,190 excl. VAT

Frequently asked questions

One more thing

Yes. In The Art of Influence© you learn persuasion from behaviour. You strengthen your persuasion skills by understanding how people choose, and by tuning your case to what holds someone back. The aim is that someone starts doing something.

For managers, advisers, project leads and communication professionals who need to bring people along. No background in behavioural science required.

You learn what your presentation or text has to contain in order to move people, and why. Posture, voice and writing style are not covered; presentation or writing training is better for that.

Yes. Online you follow the same programme in 33 lessons, at your own pace, with personal feedback from a trainer on every assignment. You have six months of access and pay € 1,190 excluding VAT.

The live edition has a maximum of 16 participants and takes place at SUE on the 's-Gravenhekje in Amsterdam. English-language editions run several times a year; you choose from all dates when you enrol.

The online edition costs € 1,190 excluding VAT, with the Behavioural Design Toolkit and a digital certificate. The live edition costs € 1,490 excluding VAT, including the toolkit, lunch, the EQAC certificate, access to the AI Mentor after purchase and lifelong membership of the BD Club.

An EQAC-certified certificate for The Art of Influence©. Participants rate the training 9.3 out of 10.

Yes. The Art of Influence© is also available in-company, with a question from your own organisation as the case.

With your whole team? See the team trainings.

Prefer to read first?

Three guides on what holds people back.

Whoever explains better is proved right. Whoever removes what holds people back brings them along.

Persuade, without one more argument. The Art of Influence© online · start today
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